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Terms & Conditions

Reserving and Renting Equipment

 

There is a non refundable 25% deposit for all rental equipment. The deposit will be applied to the final balance. Equipment will only be considered reserved after we have received the deposit, a valid credit card number, and the signed rental agreement. Reservations are for 72 hours. If you need more time please contact us for a weekly or monthly rate. 

 

You agree that Everwillow Event Rentals will under no circumstances be liable for any financial loss or physical injury of any nature or kind whatsoever arising from the proper or improper use of the rental equipment either on your part or the part of any other person whom you may authorize.

 

You also agree that you will be liable for any physical damage done during your rental to the rental equipment in accordance with the provisions set out below subject to the rental protection plan should you opt to take it.


 

Rental Protection Plan

 

The Rental Protection Plan will cover accidental damage incurred through normal use up to $150.00. Any damage over $150.00 will be covered at 50%. The remaining 50% will be your responsibility. The Rental Protection Plan is not insurance, and does not cover for damage due to neglect, abuse, vandalism, misuse, or theft of items or equipment. Broken items and equipment must be returned in order to be covered under the protection plan. The protection plan is a non-refundable 10% protection charge that is automatically added to the invoice. The customer may decline by contacting us prior to pick-up or delivery. If declined, and any items are damaged, the customer will be responsible for the full repair or replacement cost.


 

Payments

 

Payment is due when you pick up or we deliver rental items, no exceptions. We are not responsible for any delays in your event due to late payment or non payment. Payments can be made by credit card, interac, e-transfer, or cash


 

Delivery and pick up

 

Delivery is available within the City of Peterborough for a flat fee of $50.00. Delivery is available outside of Peterborough for an additional fee. The delivery fee is based on the location. Please contact us for a delivery quote. Delivery fees can change after inspection to the site. Deliveries are done 1 to 3 days prior to your event. We will pick up the items 1 to 2 days after your event. Delivery times will be arranged a week prior to the event.

 

Set up of pop-up canopies, tables and chairs is not included. Set up is available for an additional fee. It must be pre-arranged before delivery. For table and chair set up, a layout is required 24 hours prior to the event. No changes can be made after it is received.

 

Please make sure the order is complete. You should be present during the delivery to sign paperwork and settle the account. If you are not able to be there, you will need to settle the account and sign the paperwork beforehand. After Your event, please have any tables and chairs neatly stacked  for pick up. There will be an additional fee of $100 if we are required to take down and stack the tables and chairs.


 

Customer pick up and drop off

 

Rental items are available for pick up between 12:00 to 1:00 pm and 4:30 to 6:00 pm on weekdays. Please contact us ahead of time so we can ensure your items are ready. The account must be settled before removing items. Your driver’s license or another form of Government issued ID is required. You can have someone pick up the items if the account is settled beforehand, and they bring their own identification. Make sure to have the right equipment such as tarps, ratchet straps, a truck or trailer. You are responsible for any damage to the items during transportation.


 

Returns

 

You are responsible for the condition of the rental items while they are in your care. Items should be returned in the same condition rented. We will advise you within 2 days of any damaged or missing items. A repair or replacement fee will be automatically charged to the credit card on file. If an item is beyond repair, you will be charged a replacement fee. Late returns will be charged a half day rate for each day. If you are not able to return items on time, please let us know so we can make arrangements to pick up the items. A pick up fee will apply. Rented items that were not in use are still charged for the time they were rented. 


 

Cancellations

 

At the time of reservation, you a gree to a 25% non-refundable deposit, in the event of a cancellation. If cancellation occurs up to 1 week prior to the event, the customer agrees to pay 50% of the total rental cost. If cancellation occurs within 24 hours of the event, 100% of the rental cost will be charged. 

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